2025-05-12T11:10:45-05:00 2024-12-31 410746749 CLIFTONLARSONALLEN LLP 150 S WARNER ROAD SUITE 310 KING OF PRUSSIA PA 19406 990 2024-01-01 465039599 CRISIS TEXT LINE INC CRIS 3322304008 225 W 34TH ST FL 9-PMB9135 NEW YORK NY 10122 DANIELLE ADEST CFO 3322304008 2025-05-09 1 0 WILLIAM A LOUGHERY P01603932 2156433900 2025-05-09 2024 2025-03-06 01:10:19Z DANIELLE ADEST 225 W 34TH ST FL 9-PMB9135 NEW YORK NY 10122 67447142 0 X WWW.CRISISTEXTLINE.ORG X 2012 NY FREE, 24/7 HIGH-QUALITY TEXT-BASED MENTAL HEALTH SUPPORT & CRISIS INTERVENTION 8 7 261 15000 0 0 27800385 40475301 4040962 4079566 478236 802965 0 0 32319583 45357832 52000 52000 0 0 29280220 28789889 0 0 2628353 6283542 6005286 35615762 34847175 -3296179 10510657 18029961 36300859 2455330 10056797 15574631 26244062 X CRISIS TEXT LINE WORKS AT THE INTERSECTION OF EMPATHY AND INNOVATION. CRISIS TEXT LINE PROMOTES MENTAL WELL BEING FOR PEOPLE WHEREVER THEY ARE. 0 0 14943346 52000 4079566 CRISIS TEXT LINE PROVIDES FREE, 24/7, HIGH-QUALITY TEXT-BASED MENTAL HEALTH SUPPORT AND CRISIS INTERVENTION BY EMPOWERING A COMMUNITY OF OVER 15,000 TRAINED VOLUNTEERS AND PAID SUPERVISORS TO SUPPORT PEOPLE IN THEIR MOMENTS OF NEED. ANYONE CAN TEXT FROM ANYWHERE IN THE UNITED STATES, ANYTIME. A LIVE, TRAINED CRISIS COUNSELOR RECEIVES THE TEXT AND RESPONDS FROM A SECURE ONLINE PLATFORM. CRISIS TEXT LINE RECRUITS, TRAINS, DEVELOPS, AND RETAINS VOLUNTEERS TO APPROPRIATELY COMMUNICATE WITH AND SERVE ALL COMMUNITIES THROUGHOUT THE ENTIRE COUNTRY. SUPERVISORS SUPPORT AND OVERSEE THE VOLUNTEER CRISIS COUNSELOR AND ALL TEXTS ON THE CRISIS TEXT LINE PLATFORM IN REAL TIME.CONTINUED ON SCHEDULE O.IN 2024, PEOPLE IN CRISIS INITIATED MORE THAN 1.4 MILLION CONVERSATIONS AND EXCHANGED NEARLY 33 MILLION INDIVIDUAL MESSAGES WITH CRISIS TEXT LINE. AN ESTIMATED 64% OF TEXTERS IN 2024 DID NOT HAVE ANYONE ELSE TO REACH OUT TO. 10994417 0 0 CRISIS TEXT LINE'S MISSION RELIES ON INNOVATIVE TECHNOLOGY TO SUPPORT THE 24/7 TEXTING AND CHAT MENTAL HEALTH CRISIS INTERVENTION PLATFORM. THE TECHNOLOGY TEAM IS RESPONSIBLE FOR CODING, REFINING, AND SUPPORTING THE CRISIS TEXT LINE TEXTING AND CHAT PLATFORM AS WELL AS MAINTAINING AND UPDATING A LEARNING MANAGEMENT SYSTEM AS PART OF THE PLATFORM. THE TEAM'S ROLE INCLUDES ENGINEERING, PRODUCT, DESIGN, DATA, AND ANALYTICS. CRISIS TEXT LINE CONTINUES TO DEVELOP ENHANCED ARCHITECTURE DESIGNS FOR THE PLATFORM AS WELL AS TESTING AND DEVELOPING A GENERATIVE AI CONVERSATION SIMULATOR TO IMPROVE TRAINING FOR VOLUNTEERS. CRISIS TEXT LINE TECHNOLOGY DEPARTMENT CREATES AND SUPPORTS CUSTOMIZED AND INTEGRATED PLATFORM SOLUTIONS TO SUPPORT THE NATIONAL 988 SUICIDE & CRISIS LIFELINE AS WELL AS OUR PARTNERS. 1236852 0 0 CRISIS TEXT LINE HAS A DEDICATED TEAM OF RESEARCH SCIENTISTS THAT LEAD RIGOROUS MENTAL HEALTH RESEARCH SCIENCE EFFORTS TO EVIDENCE AND AMPLIFY CRISIS TEXT LINE IMPACT FOR TEXTERS, VOLUNTEERS, AND COMMUNITIES. CRISIS TEXT LINE RESEARCH AND IMPACT STUDIES AIM TO STRENGTHEN MENTAL HEALTH POLICY, PRACTICE, AND SYSTEMS IN THE BROADER FIELD NATIONALLY AND GLOBALLY. IN 2024, CRISIS TEXT LINE RELEASED SEVERAL IMPORTANT REPORTS, INCLUDING:- CRISIS TEXT LINE'S 5TH ANNUAL CRISIS TRENDS REPORT, WITH INSIGHTS ON KEY MENTAL HEALTH TRENDS IN 2023, AS WELL AS INSIGHTS ON INDIVIDUAL STATES AND DEMOGRAPHIC POPULATIONS. CONTINUED ON SCHEDULE O.- CRISIS TEXT LINE RIPPLES OF IMPACT REPORT, SUMMARIZING HOW THE CRISIS TEXT LINE VOLUNTEER EXPERIENCE HELPS ADDRESS THE MENTAL HEALTH CRISIS AND THE LONELINESS EPIDEMIC IN THE UNITED STATES.- IMPACT OF ONLINE CRISIS VOLUNTEERS REPORT, SUMMARIZING HOW THE CRISIS TEXT LINE MODEL AND EXPERIENCE OF 100,000 TEXT-BASED MENTAL HEALTH RESPONDERS IN FOUR COUNTRIES IMPACTS VOLUNTEERS, COMMUNITIES, AND THE GLOBAL MENTAL HEALTH EMERGENCY. 27174615 1 1 0 1 0 0 0 0 0 0 1 0 0 0 0 1 1 0 0 1 1 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 37 0 261 1 0 0 0 0 0 0 0 0 0 0 0 0 X 8 7 0 0 0 0 0 0 0 1 1 0 0 1 1 1 1 1 1 1 1 0 NY CA X X DANIELLE ADEST 3322304008 225 W 34TH STREET 9TH FLOOR PMB9135 NEW YORK NY 10122 DENA TRUJILLO CHIEF EXECUTIVE OFFICER 50.00 X X 352333 0 53224 HARRY BRANDLER PRESIDENT 0.50 X X 0 0 0 ROB STAVIS TREASURER 0.50 X X 0 0 0 LISA FETTERMAN DIRECTOR 0.50 X 0 0 0 DR ANDREA HORVATH MARQUES DIRECTOR 0.50 X 0 0 0 DR ANDRES MONROY-HERNANDEZ DIRECTOR 0.50 X 0 0 0 RAMY SHWEIKY DIRECTOR 0.50 X 0 0 0 KIM VU DIRECTOR 0.50 X 0 0 0 SHAWN RODRIGUEZ SECRETARY & GENERAL COUNSEL 50.00 X 226193 0 49819 DANIELLE ADEST CHIEF FINANCIAL OFFICER 50.00 X 307137 0 37081 CESAR BOCANEGRA CHIEF OPERATING OFFICER (UNTIL 08/2024) 50.00 X 250572 0 24959 MATTHEW VANDERZEE CHIEF TECHNOLOGY OFFICER 50.00 X 353291 0 38241 SHAIRI TURNER-DAVIS CHIEF HEALTH OFFICER 50.00 X 325802 0 9722 MISHKA PITTER-ARMAND CHIEF MARKETING OFFICER 50.00 X 293057 0 36686 MARGARET MEAGHER CHIEF IMPACT OFFICER 50.00 X 266223 0 22283 CHRISTOPHER PEARSALL CHIEF OF STAFF 50.00 X 208624 0 15537 2583232 0 287552 65 0 1 0 OYSTER HR INC 307 W TREMONT AVE SUITE 200 CHARLOTTE NC 28203 STAFFING 1370702 AMAZON WEB SERVICES PO BOX 81207 SEATTLE WA 98108 DATA HOUSING AND RELATIONAL HOSTING 1120642 FLUXON APPS LLC 236 WEST PORTAL AVE 848 SAN FRANSISCO CA 94127 SOFTWARE/TECHNICAL ENGINEERING & MANAGEM 638500 SOLVO SOLUTIONS LLC 2600 W GERONIMO PL 100 CHANDLER AZ 85224 STAFFING 334587 TWILIO SAN FRANSICO 375 BEALE ST STE 300 SAN FRANSICO CA 94105 TEXT CODES AND DATA USAGE 203862 18 2784693 37690608 40475301 PROGRAM SERVICE 900099 4079566 4079566 4079566 706575 706575 22185700 22089310 96390 96390 96390 45357832 4079566 0 802965 52000 52000 1301338 616316 583632 101390 21009319 16988779 2311228 1709312 580279 461615 69935 48729 4230227 3311015 550247 368965 1668726 1257371 272868 138487 22739 22739 373303 373303 123270 61635 61635 541426 208499 316953 15974 659357 591051 18010 50296 44888 8481 35010 1397 3768986 3438224 245168 85594 87185 87140 43 2 188743 73279 82445 33019 53334 19210 20571 13553 68061 68061 67494 67494 MISCELLANEOUS 6500 6500 34847175 27174615 5044207 2628353 2990091 3606302 9844444 12846134 4328015 4086664 93381 191125 655957 913179 293209 209480 118073 83729 14357365 0 216361 18029961 36300859 1651956 1787742 803374 8269055 2455330 10056797 X 14442126 25461420 1132505 782642 15574631 26244062 18029961 36300859 10510657 158774 0 X 0 1 X 1 1 1 X 49107474 9767891 10241918 27800385 40475301 137392969 49107474 9767891 10241918 27800385 40475301 137392969 35597348 101795621 448159 103457 94443 478236 706575 1830870 21299 24419 1642 47360 139271199 13474669 0.73090 0.69260 X SCHEDULE A, PART II, LINE 10, EXPLANATION OF OTHER INCOME: MISCELLANEOUS - 2020 AMOUNT: $ 21,299. 2021 AMOUNT: $ 24,419. 2022 AMOUNT: $ 1,642. RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED 123270 123270 34723357 34846627 1000000 250000 0 0 1000000 1000000 1000000 1000000 4000000 6000000 193000 250000 170000 123270 736270 25000 250000 170000 123270 568270 852405 293209 209480 83729 83729 X 45516606 158774 158774 45357832 0 45357832 34847175 0 34847175 0 34847175 PART X, LINE 2: THE ORGANIZATION IS EXEMPT FROM INCOME TAXES UNDER SECTION 501(C)(3) OF THE INTERNAL REVENUE CODE (IRC). ACCORDINGLY, NO PROVISION FOR FEDERAL, STATE, OR LOCAL INCOME TAXES HAS BEEN RECORDED. 1 EUROPE (INCLUDING ICELAND & GREENLAND) 0 0 PROGRAM SERVICES SUPPORT FOR INDIVIDUALS IN MENTAL HEALTH CRISIS 1363850 SOUTH AMERICA 0 0 PROGRAM SERVICES SUPPORT FOR INDIVIDUALS IN MENTAL HEALTH CRISIS 266841 SUB-SAHARAN AFRICA 0 0 PROGRAM SERVICES SUPPORT FOR INDIVIDUALS IN MENTAL HEALTH CRISIS 38570 NORTH AMERICA 0 0 PROGRAM SERVICES SUPPORT FOR INDIVIDUALS IN MENTAL HEALTH CRISIS 220568 EAST ASIA AND THE PACIFIC 0 0 PROGRAM SERVICES SUPPORT FOR INIDIVIDUALS IN MENTAL HEALTH CRISIS 26017 0 0 0 0 0 0 1915846 0 1915846 NORTH AMERICA TECHNOLOGY AND DATA INNOVATIONS 52000 WIRE TRANSFER 0 CASH 0 1 0 0 0 0 0 0 PART I, LINE 2: GRANT FUNDS ARE DISBURSED TO FURTHER THE ORGANIZATION'S MISSION TO USE TECHNOLOGY AND DATA INNOVATIONS TO SUPPORT INDIVIDUALS IN MENTAL HEALTH CRISIS. X X X 0 0 0 0 0 0 0 0 0 DENA TRUJILLO CHIEF EXECUTIVE OFFICER 352333 0 0 0 0 0 10350 0 42874 0 405557 0 0 0 MATTHEW VANDERZEE CHIEF TECHNOLOGY OFFICER 353291 0 0 0 0 0 10350 0 27891 0 391532 0 0 0 DANIELLE ADEST CHIEF FINANCIAL OFFICER 307137 0 0 0 0 0 9190 0 27891 0 344218 0 0 0 SHAIRI TURNER-DAVIS CHIEF HEALTH OFFICER 325802 0 0 0 0 0 9722 0 0 0 335524 0 0 0 MISHKA PITTER-ARMAND CHIEF MARKETING OFFICER 293057 0 0 0 0 0 8795 0 27891 0 329743 0 0 0 MARGARET MEAGHER CHIEF IMPACT OFFICER 266223 0 0 0 0 0 7991 0 14292 0 288506 0 0 0 SHAWN RODRIGUEZ SECRETARY & GENERAL COUNSEL 226193 0 0 0 0 0 6945 0 42874 0 276012 0 0 0 CESAR BOCANEGRA CHIEF OPERATING OFFICER (UNTIL 08/20 250572 0 0 0 0 0 6365 0 18594 0 275531 0 0 0 CHRISTOPHER PEARSALL CHIEF OF STAFF 208624 0 0 0 0 0 6240 0 9297 0 224161 0 0 0 FORM 990, PART VI, SECTION B, LINE 11B THE 990 WILL BE REVIEWED IN DETAIL WITH THE FINANCE COMMITTEE AND THEN PROVIDED TO THE BOARD FOR REVIEW BEFORE FILING. FORM 990, PART VI, SECTION B, LINE 12C ALL BOARD MEMBERS ARE REQUIRED TO REVIEW THE CONFLICT OF INTEREST POLICY AND DISCLOSE ANY REAL OR POTENTIAL CONFLICT OF INTEREST IN RESPONSE TO A CONFLICT OF INTEREST QUESTIONNAIRE ANNUALLY,. THE COMPLETED QUESTIONNAIRES ARE REVIEWED BY THE GENERAL COUNSEL/SECRETARY AND ARE PRESENTED TO THE GOVERNANCE COMMITTEE. IN THE EVENT OF A REAL OR POTENTIAL CONFLICT, THE GOVERNANCE COMMITTEE OF THE BOARD AND THE GENERAL COUNSEL/SECRETARY SHALL ENFORCE THE CONFLICT OF INTEREST POLICY. FORM 990, PART VI, SECTION B, LINE 15 THE SVP OF PEOPLE AND CULTURE REVIEWS THE ORGANIZATION'S COMPENSATION DATA ANNUALLY DURING PERFORMANCE REVIEWS. AT A MINIMUM EVERY TWO YEARS CRISIS TEXT LINE WORKS WITH AN INDEPENDENT, THIRD-PARTY COMPENSATION CONSULTING FIRM TO COLLECT THE COMPARABLE MARKET DATA TO SET APPROPRIATE SALARY RANGES FOR EACH OF THE POSITIONS HELD BY THE OFFICERS AND STAFF AND SHARES THIS INFORMATION WITH THE BOARD. IN SO DOING, CRISIS TEXT LINE TAKES INTO CONSIDERATION THE COMPETITIVE LABOR MARKETPLACE FOR SUCH POSITIONS AND THE COMPARABILITY DATA IN THE NOT-FOR-PROFIT SECTOR AND APPROPRIATE COMPARABLE FOR-PROFIT ORGANIZATIONS. THE CEO'S ACTUAL JOB PERFORMANCE IS REVIEWED BY THE BOARD. THE REVIEW INCLUDES A PERFORMANCE EVALUATION AND SURVEY THAT GATHERS INPUT FROM ALL TRUSTEES. ANY RECOMMENDED SALARY CHANGE IS APPROVED BY THE FULL BOARD AND CONTEMPORANEOUSLY DOCUMENTED. CRISIS TEXT LINE COMMISIONED ITS LAST COMPENSATION SURVEY AS RECENTLY AS JULY 2024. FORM 990, PART VI, SECTION C, LINE 19 POSTED TO WEBSITE.