2021-11-10T13:47:52-08:00 2020-12-31 760269860 Blazek & Vetterling 2900 Weslayan Suite 200 Houston TX 77027 990 2020-01-01 742094629 American Productivity & Quality Center Inc AMER 7136814020 123 N Post Oak Lane 3rd Floor Houston TX 77024 Perry Wiggins CFO/Treasurer 2021-11-10 true Perry Wiggins 999009999 Barbara Murphy P01386215 7134395739 2 AAL1 IAL1 FAL1 2020 2022-09-23 18:48:47Z Carla O'Dell 123 N Post Oak Lane 3rd Floor Houston TX 77024 25669366 false X www.apqc.org X 1976 DE The mission of the American Productivity & Quality Center (APQC) is to educate and broadly share information with people and organizations around the world to improve productivity and quality. 19 17 70 17 0 0 15722251 13942831 583295 -1964548 147899 180400 16453445 12158683 0 0 8870293 8619696 0 0 4783874 3683231 13654167 12302927 2799278 -144244 24699435 25980707 5667348 6690852 19032087 19289855 X The mission of the American Productivity & Quality Center (APQC) is to educate and broadly share information with people and organizations around the world to improve productivity and quality by:Discovering, researching and understanding emerging and effective methods of both individual and organizational improvement;Broadly disseminating our research findings through education, publications, online databases, advisory services and other services that can effectively put the information into the hands of as many individuals as possible;Connecting individuals to one another, and with the knowledge, resources and tools they need to successfully manage improvement and change. false false 6213441 7603827 Research Projects and Benchmarking: APQC conducts research on what drives high performance inside specific processes that are core to organizational viability and found in both public and private sectors. This includes providing the methodologies, know-how, data, infrastructure, oversight and management. As part of its research program, APQC maintains both qualitative and quantitative repositories, question libraries, and taxonomies that are accessed via apqc.org by hundreds of thousands of individuals each year. In order to provide valid, reliable and trusted quantitative data at no additional cost to our members and the public at large, APQC maintains the Open Standard Benchmarking repository. The repository includes a library of industry process frameworks, maturity models and over 2,000 corresponding performance measures that cover activities and tasks performed in organizations throughout the world. The benchmarking repository houses data provided from over 30,000 organizations making up over 3,100,000 data points from which the benchmarks are derived and then provided back out to the public. Participants in this body of research complete detailed data collection instruments; data is then validated, analysis is performed and detailed reports are created reflecting the participating entities' gaps in performance against the data sets and their unique areas of improvement identified in order to reach optimal performance levels. Reporting includes performance gaps, trends, drivers behind high performance, and best practice insights. Reports are provided through Open Standards Benchmarking at no cost to the user and are valued at over $5,000 per report.In order to provide qualitative best practice information, APQC conducts hundreds of research projects annually that are designed to collect best practices and codify performance characteristics of high performing organizations in such a way that they can be shared broadly. The APQC Knowledge Base includes more than 6,300 content items, including best practice reports, case studies, white papers, specific process trends and corresponding best practices, metrics, tools and templates.Additional dissemination of APQCs content, including Process Classification Frameworks, Maturity Models and Benchmarks, is done through partnerships with management consulting services and trade and industry associations. Both management consulting firms and associations have a much broader reach, touching more individuals through their work than APQC is capable of achieving. Through these partnerships APQC is able to provide data to millions of individuals who ultimately apply the data for the purpose of improving in areas such as generating higher productivity, improved quality of products and services and deriving cost savings inside organizations at no additional cost to the end user. Further dissemination is conducted via the publishing of reports, publications, white papers, speaking engagements and web-based events designed to share knowledge broadly. 4053540 6160282 Member Services: Development and ongoing maintenance of Process Classification Frameworks, research methodologies, infrastructure to support broad data collection and dissemination of benchmarks and best practices used to improve productivity and quality across public and private sectors. APQC maintains databases and provides easy access to the public of over 2,000 process measures, over 1,300,000 benchmark data points, 19 Industry Process Classification Frameworks and 1 Cross Industry Process Classification Framework, 46 industry maturity models, over 6,000 best practices and numerous methodologies, tools and templates that reflect the needs of public and private sectors throughout the world. Additionally, APQC provides support and customized data and frameworks to meet the needs of our members. 278935 64890 Conferences and Events: A variety of conferences and events are held each year to teach methods for improving productivity and quality, share benchmarks and best practices and enable attendees to improve using proven methodologies and demonstrated results. Thousands of members and non-members benefit annually by attending open seminars, web events, conferences, trainings and other public forums designed to facilitate improvement of individuals, their organizations and the industries they represent. 36600 113832 10582516 true false false false false false false false false false true false false false true false true false false false false false false false false false false false false true false false false false false false false false false false false false false false false false false true 37 0 true 70 true false false false false false false false 0 false false false false false false false X 19 17 false false false false false false false true true false false true true true true true true true true false X Perry Wiggins 7136857284 123 N Post Oak Lane 3rd Floor Houston TX 77024 Lisa Higgins President & CEO 40.00 0.00 X 559456 0 245681 Cathy Hill Cf Dev.Officer 40.00 0.00 X 377041 0 50550 Perry Wiggins CFO/Treasurer 40.00 0.00 X 273550 0 59965 Ashley White HR Exec. Dir. 40.00 0.00 252412 0 73764 John Tesmer IT Exec. Dir. 40.00 0.00 191706 0 51588 Cindy Hubert Sales Exec. Dir. 40.00 0.00 216056 0 26093 Amanda Schalyo Director Mktg 40.00 0.00 189161 0 29694 Jeff Varney Advisory Svcs Exec. Dir. 40.00 0.00 184962 0 14153 Lori Perry Member Success Mgr 40.00 0.00 161445 0 25558 Carla O'Dell Exec. 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Dir. 172245 76747 3420 66420 7344 326176 Carla O'Dell Exec. Chair 180000 180000 Cathy Hill Cf Dev.Officer 340549 33072 3420 45185 5365 427591 42771 Cindy Hubert Sales Exec. Dir. 170031 41609 4416 17750 8343 242149 Jeff Varney Advisory Svcs Exec. Dir. 158464 26498 9780 4373 199115 John Tesmer IT Exec. Dir. 155211 36495 40536 11052 243294 Lisa Higgins President & CEO 334304 219140 6012 237932 7749 805137 220586 Lori Perry Member Success Mgr 154798 6647 21185 4373 187003 Perry Wiggins CFO/Treasurer 206229 62102 5219 52216 7749 333515 63024 Part I, Line 1a: Relevant information in regards to selections on 1a. Health club dues were paid on behalf of the following persons listed in Part VII and were treated as taxable compensation. Lisa Higgins $6,012 Perry Wiggins $5,219 Cathy Hill $3,420 Cynthia Hubert $4,416 Ashley White $3,420 Form 990, Part III, Line 4d: Other Program Services Description OTHER PROGRAM SERVICES 4: Information Services: APQC provides research assistance for individuals at no additional cost via APQCs Ask Us program that searches APQC databases for the appropriate information and then provides it back to the requestor. In addition, Information Services maintains the nations largest publically accessible research library of quality and productivity materials, including research reports of current productivity. OTHER PROGRAM SERVICES 5: Conferences and Events: A variety of conferences and events are held each year to teach methods for improving productivity and quality, share benchmarks and best practices and enable attendees to improve using proven methodologies and demonstrated results. Thousands of members and non-members benefit annually by attending open seminars, web events, conferences, trainings and other public forums designed to facilitate improvement of individuals, their organizations and the industries they represent. Form 990, Part VI, Line 1a: Explanation of Delegated Broad Authority to Committee The Executive committee is comprised of five (of the 19) board members, and has responsibility for approving Board-level decisions that can not be made between annual full-board meetings. The Exec Committee is apprised of, and approves, the activities of the Audit, Investment, and Compensation committee. Form 990, Part VI, Line 11b: Form 990 Review Process Form 990 is reviewed by the Chairperson, CEO and CFO. A copy of Form 990 is distributed electronically to all board members prior to filing with the IRS. Form 990, Part VI, Line 12c: Explanation of Monitoring and Enforcement of Conflicts An acknowledgement is sent annually to all board members, officers and key personnel asking them to affirm that they have 1) received the Conflict of Interest Policy, 2) read and understood the policy, 3) agree to comply with the policy, and 4) disclose any potential conflicts. Any reported conflicts are discussed with the Executive Committee of the board. Anyone who fails to return an acknowledgement may be removed from the board or their office. Form 990, Part VI, Line 15a: Compensation Review & Approval Process - CEO, Top Management The Compensation Committee of the board of directors reviews all compensation of officers and management using third party verifiable data. APQCs HR director subscribes to various local and national compensation data sources. Using these sources, HR performs an analysis of the external data and provides a compensation benchmark report to the committee for each management-level employee using the three standards of like job, like company and like role. Salary bands are created for each employee using actual compensation and a plus/minus 25 percent factor to account for tenure, experience, other duties and any other factors that could impact individual compensation. Five-year averages of individual compensation data are provided to the committee to be able to recognize trends in compensation. Compensation can never exceed the established cap. In 2018, APQC hired two independent professional services firms to perform a compensation study for APQC. This was done for the purpose of supplementing the internal work performed by the HR Director each year. Going forward, APQC will have an independent firm perform a compensation study once every three years to improve the corporate goverance of setting compensation at APQC.These compensation compatibles are then reviewed by Compensation Committee members in detail. The Committee provides HR with any additional informational requests or questions, then meets to discuss how the data compares to APQC compensation. The Committee approves all compensation including any merit-based increases or changes for each individual. Meeting minutes are kept for all meetings and are approved by all committee members prior to preservation. Form 990, Part VI, Line 15b: Compensation Review and Approval Process for Officers and Key Employees Please see above for the process followed for individuals described in question 15b. Form 990, Part VI, Line 19: Other Organization Documents Publicly Available Documents available upon request.