2018-11-13T18:51:25-06:00 2017-12-31 410746749 CLIFTONLARSONALLEN LLP 20 E THOMAS RD STE 2300 PHOENIX AZ 85012 990 2017-01-01 020240752 SERVICE CREDIT UNION SERV 6034228300 3003 LAFAYETTE ROAD PORTSMOUTH NH 03801 ANDREW MCGEORGE CFO 6034228379 2018-11-12 1 MARY C GREEN P00447183 6022662248 67.137.57.251 2018-11-12 09:49:01 US P 44710E19272F8617E2608DA913F0F8BD8426491B 1EAAFF4BCC13BBD0B29B7E526B13DD685C615F06 2017 2019-02-21 02:37:17Z DAVID VAN ROSSUM 3003 LAFAYETTE ROAD PORTSMOUTH NH 03801 166962952 0 X WWW.SERVICECU.ORG X 1957 NH CREDIT UNION OPERATED WITHOUT PROFIT FOR MUTUAL PURPOSES. 7 7 943 15 4136976 1279870 0 0 152043485 160033467 0 6920845 0 8640 152043485 166962952 0 0 17472642 19002670 49674472 52260425 0 0 0 62689452 70078831 129836566 141341926 22206919 25621026 3029052948 3249124832 2675985068 2867933029 353067880 381191803 DOING WHAT IS RIGHT FOR OUR MEMBERS BY IMPROVING FINANCIAL WELL-BEING, SUPPORTING COMMUNITIES WE SERVE AND CREATING VALUE AND ENDURING RELATIONSHIPS. 0 0 OUR THREE LARGEST PROGRAMS BY EXPENSES ARE CDS, SHARE ACCOUNTS, AND IRA CDS. THERE ARE NO REVENUE SOURCES ASSOCIATED WITH THE EXPENSES. FOR 2017 EXPENSES WERE $11,763,202, $5,430,857,AND $1,808,611, RESPECTIVELY. 0 0 0 0 0 0 0 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 1 1 0 1 47483 0 943 1 1 1 1 GM 0 0 0 0 X 7 7 0 0 0 0 1 1 0 1 1 0 1 1 1 1 1 0 1 1 1 1 0 X ANDREW MCGEORGE 6034228379 3003 LAFAYETTE ROAD PORTSMOUTH NH 03801 JOANNE WHITING CHAIR 8.00 X X 18424 0 0 DR JAMES FISHBEIN VICE CHAIR/SECRETARY 8.00 X X 15457 0 0 SCOTT WENSLEY TREASURER 8.00 X X 15523 0 0 CLIFFORD TAYLOR MEMBER 8.00 X 9398 0 0 DAVID HANCHETT MEMBER 8.00 X 0 0 0 DAN EGAN MEMBER 8.00 X 6473 0 0 SUE DESJARDINS MEMBER 8.00 X 995 0 0 DAVID VAN ROSSUM PRESIDENT/CEO 45.00 X 636950 0 67321 ANDREW MCGEORGE CFO 45.00 X 371828 0 64897 PATRICK HARRIGAN CRO 45.00 X 281028 0 86353 FAWN TERWILLIGER CLO 45.00 X 358725 0 92599 DAN CLARKE COO 45.00 X 315713 0 69122 SATISH MEHTA CIO 45.00 X 285562 0 99183 PHILIP VON STREICHER VP OVERSEAS 45.00 X 359531 0 216960 JOANNE NADEAU VP HUMAN RESOURCES 45.00 X 285324 0 87007 MICHAEL BERGERON VP LOGISTICS 45.00 X 278089 0 38655 MICHAEL PORTER VP FOREIGN EXCHANGE 45.00 X 227145 0 80337 JOHN SIPP AVP IT 40.00 X 225116 0 72062 SHARI L'ITALIEN CHIEF INTERNAL AUDITOR 40.00 X 203015 0 95083 3894296 0 1069579 38 0 1 0 NCRDIGITAL INSIGHT PO BOX 515306 LOS ANGELES CA 90051 HOME BANKING/ONLINE BILL PAY 5851909 PINNACLE TECHNOLOGY PARTNERS INC PO BOX 843838 DALLAS TX 75284 IT CONSULTING 1147077 SLADE TECHNOLOGY GROUP LLC PO BOX 843838 DALLAS TX 75284 IT CONSULTING 862727 ALLIED SOLUTIONS LLC 350 VETERANS WAY CARMEL IN 46032 MEMBER INSURANCE SERVICES 756431 SHORELINE BUSINESS SOLUTIONS LOCKBOX 8106 PO BOX 7247 PHILADELPHIA PA 191708106 STORAGE SERVICES 753754 68 INCOME FROM LOANS 522100 92865341 92865341 FEES AND CHARGES 522100 35828776 35828776 INTERCHANGE INCOME 522100 20535693 20535693 INSURANCE COMMISSIONS 522100 8542109 8542109 NON-MEMBER ATM INCOME 522100 1846713 1846713 414835 414835 160033467 6919832 2281623 4638209 8640 0 8640 8640 8640 1013 0 1013 1013 1013 166962952 158186754 4136976 4639222 19002670 3372042 36711981 3737192 5542343 2896867 270159 138500 3608663 2862305 7003269 9546116 4414629 581104 18882 3395907 5723855 514067 BANK & CREDIT CARD FEES 26952280 ATM EXPENSES 461663 UBIT TAX 422030 LOSS ON DISPOSAL OF FIX 146907 4018495 141341926 18794808 21499267 256941657 200613578 25415026 23914388 2420131379 2739207674 5163520 6593568 129221712 45241509 87279039 83980203 176248296 129563790 346650 282653 38732573 43469711 3029052948 3249124832 41275741 44965857 183238770 193314793 2451470557 2629652379 2675985068 2867933029 X 0 0 0 0 353067880 381191803 353067880 381191803 3029052948 3249124832 X 25621026 -579876 3082773 X X 0 0 0 16396007 16396007 67915338 14650482 53264856 10565344 7017966 3547378 33451348 23573061 9878287 893675 893675 83980203 MEMBERS' SHARE AND SAVINGS ACCOUNT 2629652379 2629652379 X X X 1 1 X X X X X 0 1 0 DAVID VAN ROSSUM PRESIDENT/CEO 607664 0 18470 0 10816 0 53046 0 14275 0 704271 0 0 0 ANDREW MCGEORGE CFO 283992 0 87207 0 629 0 45909 0 18988 0 436725 0 0 0 PATRICK HARRIGAN CRO 228974 0 50248 0 1806 0 67365 0 18988 0 367381 0 0 0 FAWN TERWILLIGER CLO 295000 0 60952 0 2773 0 78324 0 14275 0 451324 0 0 0 DAN CLARKE COO 243819 0 59660 0 12234 0 50134 0 18988 0 384835 0 0 0 SATISH MEHTA CIO 237634 0 45156 0 2772 0 92021 0 7162 0 384745 0 0 0 PHILIP VON STREICHER VP OVERSEAS 305779 0 44310 0 9442 0 202685 0 14275 0 576491 0 0 0 JOANNE NADEAU VP HUMAN RESOURCES 243723 0 39795 0 1806 0 72850 0 14157 0 372331 0 0 0 MICHAEL BERGERON VP LOGISTICS 241606 0 34913 0 1570 0 24380 0 14275 0 316744 0 0 0 MICHAEL PORTER VP FOREIGN EXCHANGE 184391 0 42002 0 752 0 61349 0 18988 0 307482 0 0 0 JOHN SIPP AVP IT 210287 0 13549 0 1280 0 53074 0 18988 0 297178 0 0 0 SHARI L'ITALIEN CHIEF INTERNAL AUDITOR 166514 0 34889 0 1612 0 94464 0 619 0 298098 0 0 0 PART I, LINE 4B PHILIP VON STREICHER $116,866 - SERP EXPENSE FORM 990, PART VI, SECTION A, LINE 6 SERVICE CREDIT UNION MEMBERSHIP IS OPEN TO THOSE LIVING OR WORKING IN THE STATE OF NEW HAMPSHIRE OR THE FALMOUTH, MA AREA (DEFINED AS FALMOUTH, BOURNE, MASHPEE AND SANDWICH, MA) AND THEIR FAMILIES. ALSO ELIGIBLE ARE ACTIVE DUTY MILITARY, VETERANS AND THEIR FAMILIES, AND THOSE WHO ARE WORKING (OR WORKED) FOR THE DEPARTMENT OF DEFENSE, AS WELL AS THEIR FAMILIES. FORM 990, PART VI, SECTION A, LINE 7A ANNUALLY, SERVICE CREDIT UNION HOLDS A SHAREHOLDER MEETING. AT THIS MEETING, THE MEMBERS HAVE THE ABILITY TO VOTE ON THE BOARD OF DIRECTORS. FORM 990, PART VI, SECTION B, LINE 11B THE FORM IS PREPARED AND REVIEWED BY THE VP/CONTROLLER. A SUBSEQUENT REVIEW IS PERFORMED BY THE CFO AND THE CEO PRIOR TO SUBMISSION. THE 2017 SECONDARY REVIEW WILL BE PERFORMED BY THE CFO WHO IS ALSO THE INTERIM PRESIDENT. A COPY OF THE RETURN IS PROVIDED TO THE BOARD PRIOR TO FILING. FORM 990, PART VI, SECTION B, LINE 12 THE POLICY REQUIRES SELF DISCLOSE TO THE BOARD OF DIRECTORS ANNUALLY ANY INVOLVEMENT WITH ORGANIZATIONS WHICH DO BUSINESS WITH THE CREDIT UNION. THIS IS ALSO SUBJECT TO INTERNAL AUDIT. FORM 990, PART VI, SECTION B, LINE 15 THE CEO'S COMPENSATION IS REVIEWED BY A COMPENSATION COMMITTEE THAT INCLUDES THREE BOARD MEMBERS. THE COMMITTEE GATHERS DATA FROM A 3RD PARTY COMPENSATION STUDY, WHICH GATHERS DATA FROM OUTSIDES SOURCES FROM OTHER FINANCIAL INSTITUTIONS. THE COMMITTEE REVIEWS THIS INFORMATION AND THEN DETERMINES COMPENSATION BASED ON THIS INFORMATION AND PERFORMANCE AND THEN GIVES THE COMPENSATION RECOMMENDATION TO THE FULL BOARD FOR APPROVAL. THIS IS DOCUMENTED IN THE COMMITTEE MINUTES. FOR ALL OTHER OFFICERS AND KEY EMPLOYEES, THE CREDIT UNION USES A THIRD PARTY COMPENSATION STUDY IN WHICH THE HUMAN RESOURCES DEPARTMENT USES TO HELP DETERMINE COMPENSATION. COMPENSATION IS ALSO BASED ON METRICS FOR THAT JOB DESCRIPTION AND PERFORMANCE. HUMAN RESOURCES GIVES A RECOMMENDATION TO THE CEO WHO MAKES THE COMPENSATION DETERMINATION. THIS DETERMINATION IS DOCUMENTED IN THE EMPLOYEE'S PERSONNEL FILES. FORM 990, PART VI, SECTION C, LINE 19 SERVICE CREDIT UNION'S FINANCIALS ARE PROVIDED MONTHLY FOR ALL MEMBERS BY BEING POSTED IN EACH BRANCH LOCATION. OUR ANNUAL REPORT IS DISTRIBUTED TO ALL ATTENDEES AT THE ANNUAL MEETING, PROVIDED IN EACH BRANCH LOCATION, AND IS ALSO POSTED ON OUR WEBSITE. MEMBERS HAVE THE RIGHT TO REQUEST AND RECEIVE PERTINENT DOCUMENTATION AS DEMANDED. SERVICE CREDIT UNION IS A MEMBER-OWNED COOPERATIVE AND AS SUCH PERTINENT BUSINESS DOCUMENTATION IS ALWAYS PROVIDED AS REQUESTED BY MEMBERS. FORM 990, PART XI, LINE 9: OTHER COMPREHENSIVE INCOME 170,132. CHANGE IN VALUE OF SERP 146,083. EURO CURRENCY CHANGE 824,095. CHANGE IN PENSION AND POSTRETIREMENT HEALTH PLAN 1,942,463. SERVICE FINANCIAL ADVISORS LLC 3003 LAFAYETTE ROAD PORTSMOUTH NH 03801 472509975 FINANCIAL SERVICES NH SERVICE CREDIT UNION C 3299641 84655672 1.00000 1 1 1 0 1 0 0 0 0 0 1 0 0 0 1 1 0 0 0 0 SERVICE FINANCIAL ADVISORS A 8640 RENTAL INCOME SERVICE FINANCIAL ADVISORS O 152512 SALARY REIMBURSEMENTS SERVICE FINANCIAL ADVISORS A 2231329 INTEREST INCOME SERVICE FINANCIAL ADVISORS D 83256406 LOAN PAYABLE SERVICE FINANCIAL ADVISORS B 400000 INITIAL INVESTMENT