2018-10-31T09:02:37-05:00 2017-12-31 273605969 CBIZ MHM LLC 13577 FEATHER SOUND DR SUITE 400 CLEARWATER FL 337625539 990 2017-01-01 592453220 BETTER BUSINESS BUREAU OF W FLORIDA INC BETT 7275305940 2655 MCCORMICK DRIVE CLEARWATER FL 33759 KAREN NALVEN PRESIDENT 7275355609 2018-10-30 1 BETTY ISLER CPA P00541979 7275721400 71.41.95.34 2018-10-30 14:20:21 ED P DA39A3EE5E6B4B0D3255BFEF95601890AFD80709 8795436A6D2F947286B80284B86DAF385C7935EA 2017 2018-06-14 16:35:46Z KAREN NALVEN 2655 MCCORMICK DRIVE CLEARWATER FL 33759 3317416 0 X WWW.BBB.ORG/WEST-FLORIDA X 1984 FL TO PROMOTE AND FOSTER THE HIGHEST ETHICAL RELATIONSHIP BETWEEN BUSINESSES AND THE PUBLIC THROUGH VOLUNTARY SELF-REGULATION, CONSUMER AND BUSINESS EDUCATION, AND SERVICE EXCELLENCE. 13 11 38 12 235106 0 0 0 2779846 3030191 36652 46833 232357 240392 3048855 3317416 0 0 0 0 1055879 1186361 0 0 0 1455261 1521626 2511140 2707987 537715 609429 6150236 6697157 1342193 1279685 4808043 5417472 X TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST BY CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES; SETTING STANDARDS FOR MARKETPLACE TRUST; ENCOURAGING AND SUPPORTING BEST PRACTICES; CELEBRATING MARKETPLACE ROLE MODELS; AND DENOUNCING SUBSTANDARD MARKETPLACE BEHAVIOR. 0 0 THE ORGANIZATION PROVIDES A VARIETY OF CONSUMER SERVICES INCLUDING PRE-PURCHASE REPORTING, VERIFIED CUSTOMER REVIEWS, DISPUTE RESOLUTION, ACCREDITED BUSINESS LISTINGS, AND ACCREDITED BUSINESS QUOTE SERVICES. DURING 2017, THE ORGANIZATION PROVIDED 4,022,295 BUSINESS PROFILES ON LOCAL COMPANIES IN RESPONSE TO INQUIRIES, PROCESSED 20,381 COMPLAINTS, POSTED 13,170 VERIFIED CUSTOMER REVIEWS, CONDUCTED 3,321 INFORMAL MEDIATIONS, FORMAL MEDIATIONS AND/OR ARBITRATIONS, AND PROVIDED APPROXIMATELY 8,895 QUOTES. 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 0 0 0 0 0 0 1 1 0 1 38 1 1 1 0 0 0 0 0 X 13 11 1 0 0 0 0 0 0 1 1 0 0 1 1 1 1 1 1 1 1 0 FL X KAREN NALVEN 7275305940 2655 MCCORMICK DRIVE CLEARWATER FL 33759 KAREN W NALVEN PRESIDENT/CEO 65.00 X X 157147 0 30819 JOELL POLLIO CHAIR 1.00 X 0 0 0 STEVEN G KLEIN VICE CHAIR 1.00 X 0 0 0 JIM ALEX TREASURER 1.00 X 0 0 0 JOHN RICHARD SECRETARY 1.00 X 0 0 0 TERRY CHAPMAN DIRECTOR 1.00 X 0 0 0 THOMAS CLEARY DIRECTOR 1.00 X 0 0 0 JUDIE GLENN DIRECTOR 1.00 X 0 0 0 JACK JOYNER DIRECTOR 1.00 X 0 0 0 AMY RETTIG DIRECTOR 1.00 X 0 0 0 RONALD RICARDO DIRECTOR 1.00 X 0 0 0 MARK VERNICK DIRECTOR 1.00 X 0 0 0 PATRICIA S WHITE DIRECTOR & CONSULTANT 7.50 X 29696 0 648 JOHN ZAJAC CORPORATE COUNSEL 50.00 X 111634 0 5066 298477 0 36533 2 0 1 0 GOOGLE 1600 AMPHITHEATRE PARKWAY MOUNTAIN VIEW CA 94043 ADVERTISING 105807 1 MEMBERSHIP DUES 813920 2727018 2727018 SPONSORSHIPS 813920 303173 303173 3030191 46833 46833 AUTOLINE INCOME 541990 235106 235106 5286 5286 240392 3317416 3035477 235106 46833 218309 759460 28917 76941 102734 13380 6659 190533 165863 43714 48544 12844 10937 45126 16180 COMMISSIONS 460189 AUTOLINE EXPENSES 399780 C.B.B.B. DUES 95464 DUPLICATING EXPENSE 3060 9353 2707987 44471 45596 3890267 4463811 15325 13420 219137 239172 2828084 892926 1981036 1935158 6150236 6697157 116166 100604 1226027 1179081 1342193 1279685 X 4808043 5417472 0 0 0 0 4808043 5417472 6150236 6697157 609429 0 X X 0 1 X 1 0 397800 397800 2199865 699802 1500063 180897 144764 36133 49522 48360 1162 1935158 3317416 0 3317416 0 3317416 2707987 0 2707987 0 2707987 X X X X 0 0 0 KAREN W NALVEN PRESIDENT/CEO 157147 0 0 0 0 0 6239 0 24580 0 187966 0 0 0 PATRICIA S WHITE DIRECTOR, FORMER CEO & MOTHER OF THE CURRENT CEO 30344 PATRICIA S. WHITE PROVIDES CONSULTING SERVICES AS AN EMPLOYEE FOR THE ORGANIZATION. 0 FORM 990, PART VI, SECTION A, LINE 2 KAREN NALVEN, PRESIDENT, IS THE DAUGHTER OF PATRICIA S. WHITE, DIRECTOR. FORM 990, PART VI, SECTION B, LINE 11B FORM 990 IS REVIEWED AND APPROVED BY THE PRESIDENT. A COPY IS THEN PROVIDED TO THE ORGANIZATION'S BOARD OF DIRECTORS FOR FINAL REVIEW AND COMMENT PRIOR TO FILING. FORM 990, PART VI, SECTION B, LINE 12C THE ORGANIZATION REQUIRES THAT ALL OFFICERS, DIRECTORS, AND EMPLOYEES EXECUTE A CONTRACT IN CONNECTION WITH THE ORGANIZATION'S CONFLICT OF INTEREST POLICY. THE CONTRACT REQUIRES THAT EACH CONFLICT BE DISCLOSED IMMEDIATELY UPON DISCOVERY. THE CONTRACTS ARE MONITORED AND ENFORCED ON A DAILY BASIS. FORM 990, PART VI, SECTION B, LINE 15 THE ORGANIZATION HAS AN EXECUTIVE COMMITTEE THAT IS RESPONSIBLE FOR REVIEWING AND APPROVING COMPENSATION LEVELS FOR THE ORGANIZATION'S PRESIDENT AND OTHER EMPLOYEES. NON-PROFIT AND BETTER BUSINESS BUREAU SURVEYS CONDUCTED BY THE COUNCIL OF BETTER BUSINESS BUREAUS ARE USED FOR COMPARABILITY DATA. ALL RELEVENT INFORMATION IS DOCUMENTED IN THE ORGANIZATION'S RECORDS. FORM 990, PART VI, SECTION C, LINE 19 THE ORGANIZATION'S GOVERNING DOCUMENTS, CONFLICT OF INTEREST POLICY, AND FINANCIAL STATEMENTS ARE MADE AVAILABLE TO THE PUBLIC UPON REQUEST. FORM 990, PART XII, LINE 2C: THE BBB BOARD OF DIRECTORS (BOD) ASSUMES RESPONSIBILITY FOR OVERSIGHT OF THE FINANCIAL AUDIT AND THE SELECTION OF THE INDEPENDENT CPA. THE BOD REVIEWS AND APPROVES THE ANNUAL BUDGET AND BUDGET MODIFICATIONS, REVIEWS FINANCIAL PERFORMANCE AND MAKES RECOMMENDATIONS FOR CORRECTIVE ACTION, REVIEWS INTERNAL AND EXTERNAL AUDIT REPORTS, REVIEWS AND RECOMMENDS APPROPRIATE POLICIES FOR APPROVAL, AND ASSUMES OTHER TASKS AND SUBJECTS AS MAY BE DESIGNATED BY THE PRESIDENT OR EXECUTIVE COMMITTEE.