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CERTIFICATION COMMISSION FOR HEALTHCARE INTERPRETERS: Form 990, tax year 2022

View the entire original 990 at ProPublica ↗

Organization
CERTIFICATION COMMISSION FOR HEALTHCARE INTERPRETERS (EIN 27-0572873)
Tax period
2022-07-01 to 2023-06-30
Filed
2024-05-14
IRS object ID
202441359349307859
Schema version
2022v5.0
Source
Download XML · Original 990 at ProPublica

Every field in the e-filed return. Faint text is the IRS element name, for citing.

Return header ReturnHeader

FieldValueIRS element (for citing)
Return2024-05-14T14:46:08-04:00ReturnTs
Tax Period End2023-06-30TaxPeriodEndDt

Preparer Firm PreparerFirmGrp

FieldValueIRS element (for citing)
Preparer Firm EIN813737236PreparerFirmEIN

Preparer Firm Name PreparerFirmName

FieldValueIRS element (for citing)
Business Name Line1J Allen & AssociatesBusinessNameLine1Txt

Preparer US Address PreparerUSAddress

FieldValueIRS element (for citing)
Address Line1PO Box 2049AddressLine1Txt
CityFrederickCityNm
State AbbreviationMDStateAbbreviationCd
ZIP21702ZIPCd
FieldValueIRS element (for citing)
Return Type990ReturnTypeCd
Tax Period Begin2022-07-01TaxPeriodBeginDt

Filer Filer

FieldValueIRS element (for citing)
EIN270572873EIN

Business Name BusinessName

FieldValueIRS element (for citing)
Business Name Line1Certification Commission for Healthcare InterpreteBusinessNameLine1Txt
FieldValueIRS element (for citing)
Business Name ControlCERTBusinessNameControlTxt

US Address USAddress

FieldValueIRS element (for citing)
Address Line11725 I Street NW STE 300AddressLine1Txt
CityWashingtonCityNm
State AbbreviationDCStateAbbreviationCd
ZIP20006ZIPCd

Business Officer BusinessOfficerGrp

FieldValueIRS element (for citing)
PersonVonessa CostaPersonNm
Person TitleChairPersonTitleTxt
Phone5714063694PhoneNum
Signature2024-05-14SignatureDt
Discuss With Paid PreparerYes (true)DiscussWithPaidPreparerInd

Signing Officer SigningOfficerGrp

Person Full Name PersonFullName

FieldValueIRS element (for citing)
Person FirstVonessaPersonFirstNm
Person LastCostaPersonLastNm

Preparer Person PreparerPersonGrp

FieldValueIRS element (for citing)
Preparer PersonJennifer AllenPreparerPersonNm
PTINP00120262PTIN
Phone3015246335PhoneNum
Preparation2024-05-14PreparationDt

Additional Filer Information AdditionalFilerInformation

Trusted Customer TrustedCustomerGrp

FieldValueIRS element (for citing)
Trusted Customer0TrustedCustomerCd
OOB Security Verification11OOBSecurityVerificationCd
Authentication Assurance LevelAAL2AuthenticationAssuranceLevelCd
Identity Assurance LevelIAL1IdentityAssuranceLevelCd
FieldValueIRS element (for citing)
Tax2022TaxYr
Build TS2023-04-26 12:10:37ZBuildTS

Form 990 IRS990

FieldValueIRS element (for citing)
Principal OfficerVonessa CostaPrincipalOfficerNm
Gross Receipts$767,367GrossReceiptsAmt
Group Return For AffiliatesfalseGroupReturnForAffiliatesInd
Organization501cYes (X)Organization501cInd
Website Addresswww.cchicertification.orgWebsiteAddressTxt
Type Of Organization CorpYes (X)TypeOfOrganizationCorpInd
Formation2009FormationYr
Legal Domicile StateDCLegalDomicileStateCd
Activity Or MissionTo develop certification processes that promote culturally competent, professional health care interpreting as a means of supporting equal access to health services for individuals with limited English communication.ActivityOrMissionDesc
Voting Members Governing Body12VotingMembersGoverningBodyCnt
Voting Members Independent12VotingMembersIndependentCnt
Total Employee24TotalEmployeeCnt
Total Volunteers50TotalVolunteersCnt
Total Gross UBI$10,172TotalGrossUBIAmt
Net Unrelated Bus Txbl Incm$10,417NetUnrelatedBusTxblIncmAmt
PY Contributions Grants$58,367PYContributionsGrantsAmt
CY Contributions Grants$12,200CYContributionsGrantsAmt
PY Program Service Revenue$689,670PYProgramServiceRevenueAmt
CY Program Service Revenue$753,717CYProgramServiceRevenueAmt
PY Investment Income$726PYInvestmentIncomeAmt
CY Investment Income$1,450CYInvestmentIncomeAmt
CY Other Revenue$0CYOtherRevenueAmt
PY Total Revenue$748,763PYTotalRevenueAmt
CY Total Revenue$767,367CYTotalRevenueAmt
CY Grants And Similar Paid$0CYGrantsAndSimilarPaidAmt
CY Benefits Paid To Members$0CYBenefitsPaidToMembersAmt
PY Salaries Comp Emp Bnft Paid$252,028PYSalariesCompEmpBnftPaidAmt
CY Salaries Comp Emp Bnft Paid$275,676CYSalariesCompEmpBnftPaidAmt
CY Total Prof Fndrsng Expns$0CYTotalProfFndrsngExpnsAmt
CY Total Fundraising Expense$0CYTotalFundraisingExpenseAmt
PY Other Expenses$373,037PYOtherExpensesAmt
CY Other Expenses$488,995CYOtherExpensesAmt
PY Total Expenses$625,065PYTotalExpensesAmt
CY Total Expenses$764,671CYTotalExpensesAmt
PY Revenues Less Expenses$123,698PYRevenuesLessExpensesAmt
CY Revenues Less Expenses$2,696CYRevenuesLessExpensesAmt
Total Assets BOY$485,953TotalAssetsBOYAmt
Total Assets EOY$517,951TotalAssetsEOYAmt
Total Liabilities BOY$121,485TotalLiabilitiesBOYAmt
Total Liabilities EOY$151,824TotalLiabilitiesEOYAmt
Net Assets Or Fund Balances BOY$364,468NetAssetsOrFundBalancesBOYAmt
Net Assets Or Fund Balances EOY$366,127NetAssetsOrFundBalancesEOYAmt
MissionTo develop certification processes that promote culturally competent, professional health care interpreting as a means of supporting equal access to health services for individuals with limited English communication.MissionDesc
Significant New Program SrvcfalseSignificantNewProgramSrvcInd
Significant ChangefalseSignificantChangeInd
Expense$764,671ExpenseAmt
DescThe organization continues to administer three credentialed examinations for healthcare intrepreters. Over 2000 examinations have been administered. The administration of these examinations futhers our exempt status by providing a neutral, measurable method of assessing the competency of healthcare intrepreters. The organization provides an on-line candidate management system and educational materials. The system futhers our exempt status by providing a method for healthcare intrepreters to submit applications to participate in competency assessments and for healthcare providers and language service providers to identify comeptent healthcare interpreters.Desc
Total Program Service Expenses$764,671TotalProgramServiceExpensesAmt
Described In Section501c3falseDescribedInSection501c3Ind
Schedule B RequiredfalseScheduleBRequiredInd
Political Campaign ActyfalsePoliticalCampaignActyInd
Subject To Proxy TaxfalseSubjectToProxyTaxInd
Donor Advised FundfalseDonorAdvisedFundInd
Conservation EasementsfalseConservationEasementsInd
Collections Of ArtfalseCollectionsOfArtInd
Credit CounselingfalseCreditCounselingInd
Donor Rstr Or Quasi EndowmentsfalseDonorRstrOrQuasiEndowmentsInd
Report Land Building EquipmentfalseReportLandBuildingEquipmentInd
Report Investments Other SecfalseReportInvestmentsOtherSecInd
Report Program Related InvstfalseReportProgramRelatedInvstInd
Report Other AssetsfalseReportOtherAssetsInd
Report Other LiabilitiesfalseReportOtherLiabilitiesInd
Include FIN48 FootnotefalseIncludeFIN48FootnoteInd
Independent Audit Fincl StmtfalseIndependentAuditFinclStmtInd
Consolidated Audit Fincl StmtfalseConsolidatedAuditFinclStmtInd
School OperatingfalseSchoolOperatingInd
Foreign OfficefalseForeignOfficeInd
Foreign ActivitiesfalseForeignActivitiesInd
More Than5000 K To OrgfalseMoreThan5000KToOrgInd
More Than5000 K To IndividualsfalseMoreThan5000KToIndividualsInd
Professional FundraisingfalseProfessionalFundraisingInd
Fundraising ActivitiesfalseFundraisingActivitiesInd
Gaming ActivitiesfalseGamingActivitiesInd
Operate HospitalfalseOperateHospitalInd
Grants To OrganizationsfalseGrantsToOrganizationsInd
Grants To IndividualsfalseGrantsToIndividualsInd
Schedule J RequiredfalseScheduleJRequiredInd
Tax Exempt BondsfalseTaxExemptBondsInd
Loan OutstandingfalseLoanOutstandingInd
Grant To Related PersonfalseGrantToRelatedPersonInd
Business Rln With Org MemfalseBusinessRlnWithOrgMemInd
Business Rln With Fam MemfalseBusinessRlnWithFamMemInd
Business Rln With35 Ctrl EntfalseBusinessRlnWith35CtrlEntInd
Deductible Non Cash ContrifalseDeductibleNonCashContriInd
Deductible Art ContributionfalseDeductibleArtContributionInd
Terminate OperationsfalseTerminateOperationsInd
Partial LiquidationfalsePartialLiquidationInd
Disregarded EntityfalseDisregardedEntityInd
Related EntityfalseRelatedEntityInd
Related Organization Ctrl EntfalseRelatedOrganizationCtrlEntInd
Activities Conducted PrtshpfalseActivitiesConductedPrtshpInd
Schedule O RequiredYes (true)ScheduleORequiredInd
IRP Document0IRPDocumentCnt
IRP Document W2 G0IRPDocumentW2GCnt
Employee24EmployeeCnt
Employment Tax Returns FiledYes (true)EmploymentTaxReturnsFiledInd
Unrelated Bus Incm Over LimitYes (true)UnrelatedBusIncmOverLimitInd
Form990 T FiledYes (true)Form990TFiledInd
Foreign Financial AccountfalseForeignFinancialAccountInd
Prohibited Tax Shelter TransfalseProhibitedTaxShelterTransInd
Taxable Party NotificationfalseTaxablePartyNotificationInd
Nondeductible ContributionsYes (true)NondeductibleContributionsInd
Nondeductible Contri DisclYes (true)NondeductibleContriDisclInd
Indoor Tanning ServicesfalseIndoorTanningServicesInd
Subj To Tax Rmnrtn Ex Prcht PymtfalseSubjToTaxRmnrtnExPrchtPymtInd
Subject To Excs Tax Net Invst IncfalseSubjectToExcsTaxNetInvstIncInd
Info In Schedule O Part VIYes (X)InfoInScheduleOPartVIInd
Governing Body Voting Members12GoverningBodyVotingMembersCnt
Independent Voting Member12IndependentVotingMemberCnt
Family Or Business RlnfalseFamilyOrBusinessRlnInd
Delegation Of Mgmt DutiesfalseDelegationOfMgmtDutiesInd
Change To Org DocumentsfalseChangeToOrgDocumentsInd
Material Diversion Or MisusefalseMaterialDiversionOrMisuseInd
Members Or StockholdersfalseMembersOrStockholdersInd
Election Of Board MembersfalseElectionOfBoardMembersInd
Decisions Subject To ApprovafalseDecisionsSubjectToApprovaInd
Minutes Of Governing BodyYes (true)MinutesOfGoverningBodyInd
Minutes Of CommitteesYes (true)MinutesOfCommitteesInd
Officer Mailing AddressYes (true)OfficerMailingAddressInd
Local ChaptersfalseLocalChaptersInd
Form990 Provided To Gvrn BodyYes (true)Form990ProvidedToGvrnBodyInd
Conflict Of Interest PolicyYes (true)ConflictOfInterestPolicyInd
Annual Disclosure Covered PrsnYes (true)AnnualDisclosureCoveredPrsnInd
Regular Monitoring EnfrcYes (true)RegularMonitoringEnfrcInd
Whistleblower PolicyYes (true)WhistleblowerPolicyInd
Document Retention PolicyYes (true)DocumentRetentionPolicyInd
Compensation Process CEOfalseCompensationProcessCEOInd
Compensation Process OtherfalseCompensationProcessOtherInd
Investment In Joint VenturefalseInvestmentInJointVentureInd
Upon RequestYes (X)UponRequestInd

Books In Care Of Detail BooksInCareOfDetail

FieldValueIRS element (for citing)
PersonNorma WrightPersonNm
Phone4107466548PhoneNum

US Address USAddress

FieldValueIRS element (for citing)
Address Line12204 Sharidan RdAddressLine1Txt
CityWestminsterCityNm
State AbbreviationMDStateAbbreviationCd
ZIP21157ZIPCd
FieldValueIRS element (for citing)
No Listed Persons CompensatedYes (X)NoListedPersonsCompensatedInd

Form990 Part VII Section A Form990PartVIISectionAGrp (12 entries)

TitleTitleTxtAverage Hours Per WeekAverageHoursPerWeekRtAverage Hours Per Week Rltd OrgAverageHoursPerWeekRltdOrgRtKey EmployeeKeyEmployeeIndReportable Comp From OrgReportableCompFromOrgAmtReportable Comp From Rltd OrgReportableCompFromRltdOrgAmtOther CompensationOtherCompensationAmtIndividual Trustee Or DirectorIndividualTrusteeOrDirectorIndOfficerOfficerInd
Natalya Mytareva
Exec Director40.000.00Yes (X)$86,743$0$0
Alex Carney
Director1.000.00$0$0$0Yes (X)
Danilo Formolo
Director1.000.00$0$0$0Yes (X)
Johanna Parker
Director1.000.00$0$0$0Yes (X)
Andrea Henry
Director1.000.00$0$0$0Yes (X)
Algena Zavatti
Director1.000.00$0$0$0Yes (X)
Dylanna Grasinger Sr
Director1.000.00$0$0$0Yes (X)
Fabio Torres
Director1.000.00$0$0$0Yes (X)
Francisco J Martinez
Director3.000.00$0$0$0Yes (X)
Hsuehmei Valerie Huang
Treasurer3.000.00$0$0$0Yes (X)Yes (X)
Mateo Rutherford
Chair4.000.00$0$0$0Yes (X)Yes (X)
E Zoe Schutzman
Secretary2.000.00$0$0$0Yes (X)Yes (X)
FieldValueIRS element (for citing)
Total Reportable Comp From Org$86,743TotalReportableCompFromOrgAmt
Tot Reportable Comp Rltd Org$0TotReportableCompRltdOrgAmt
Total Other Compensation$0TotalOtherCompensationAmt
Indiv Rcvd Greater Than100 K0IndivRcvdGreaterThan100KCnt
Former Ofcr Employees ListedfalseFormerOfcrEmployeesListedInd
Total Comp Greater Than150 KfalseTotalCompGreaterThan150KInd
Compensation From Other SrcsfalseCompensationFromOtherSrcsInd

Contractor Compensation ContractorCompensationGrp

Contractor Name ContractorName

FieldValueIRS element (for citing)
PersonPrometricPersonNm

Contractor Address ContractorAddress

US Address USAddress

FieldValueIRS element (for citing)
Address Line11501 S Clinton StAddressLine1Txt
CityBaltimoreCityNm
State AbbreviationMDStateAbbreviationCd
ZIP21224ZIPCd
FieldValueIRS element (for citing)
ServicesExam AdministratioServicesDesc
Compensation$300,056CompensationAmt
FieldValueIRS element (for citing)
Cntrct Rcvd Greater Than100 K1CntrctRcvdGreaterThan100KCnt
All Other Contributions$12,200AllOtherContributionsAmt
Total Contributions$12,200TotalContributionsAmt

Program Service Revenue ProgramServiceRevenueGrp (2 entries)

DescDescBusinessBusinessCdTotal Revenue ColumnTotalRevenueColumnAmtRelated Or Exempt Func IncomeRelatedOrExemptFuncIncomeAmtUnrelated Business RevenueUnrelatedBusinessRevenueAmt
Cert & Reg Fees900099$743,545$743,545
Advertising net541800$10,172$10,172
FieldValueIRS element (for citing)
Total Program Service Revenue$753,717TotalProgramServiceRevenueAmt

Investment Income InvestmentIncomeGrp

FieldValueIRS element (for citing)
Total Revenue Column$1,450TotalRevenueColumnAmt
Exclusion$1,450ExclusionAmt

Total Revenue TotalRevenueGrp

FieldValueIRS element (for citing)
Total Revenue Column$767,367TotalRevenueColumnAmt
Related Or Exempt Func Income$743,545RelatedOrExemptFuncIncomeAmt
Unrelated Business Revenue$10,172UnrelatedBusinessRevenueAmt
Exclusion$1,450ExclusionAmt

Comp Current Ofcr Directors CompCurrentOfcrDirectorsGrp

FieldValueIRS element (for citing)
Total$86,743TotalAmt
Program Services$86,743ProgramServicesAmt

Other Salaries And Wages OtherSalariesAndWagesGrp

FieldValueIRS element (for citing)
Total$166,510TotalAmt
Program Services$166,510ProgramServicesAmt

Payroll Taxes PayrollTaxesGrp

FieldValueIRS element (for citing)
Total$22,423TotalAmt
Program Services$22,423ProgramServicesAmt

Fees For Services Legal FeesForServicesLegalGrp

FieldValueIRS element (for citing)
Total$18,000TotalAmt
Program Services$18,000ProgramServicesAmt

Fees For Services Accounting FeesForServicesAccountingGrp

FieldValueIRS element (for citing)
Total$7,645TotalAmt
Program Services$7,645ProgramServicesAmt

Advertising AdvertisingGrp

FieldValueIRS element (for citing)
Total$28,772TotalAmt
Program Services$28,772ProgramServicesAmt

Office Expenses OfficeExpensesGrp

FieldValueIRS element (for citing)
Total$30,412TotalAmt
Program Services$30,412ProgramServicesAmt

Information Technology InformationTechnologyGrp

FieldValueIRS element (for citing)
Total$3,295TotalAmt
Program Services$3,295ProgramServicesAmt

Travel TravelGrp

FieldValueIRS element (for citing)
Total$3,485TotalAmt
Program Services$3,485ProgramServicesAmt

Conferences Meetings ConferencesMeetingsGrp

FieldValueIRS element (for citing)
Total$2,156TotalAmt
Program Services$2,156ProgramServicesAmt

Insurance InsuranceGrp

FieldValueIRS element (for citing)
Total$5,320TotalAmt
Program Services$5,320ProgramServicesAmt

Other Expenses OtherExpensesGrp (4 entries)

DescDescTotalTotalAmtProgram ServicesProgramServicesAmt
Administrative Exp$27,020$27,020
Psychometric Support$24,100$24,100
Test Delivery$168,808$168,808
Test Management$136,231$136,231

All Other Expenses AllOtherExpensesGrp

FieldValueIRS element (for citing)
Total$33,751TotalAmt
Program Services$33,751ProgramServicesAmt

Total Functional Expenses TotalFunctionalExpensesGrp

FieldValueIRS element (for citing)
Total$764,671TotalAmt
Program Services$764,671ProgramServicesAmt
Management And General$0ManagementAndGeneralAmt
Fundraising$0FundraisingAmt

Cash Non Interest Bearing CashNonInterestBearingGrp

FieldValueIRS element (for citing)
BOY$194,548BOYAmt
EOY$230,373EOYAmt

Savings And Temp Cash Invst SavingsAndTempCashInvstGrp

FieldValueIRS element (for citing)
BOY$285,992BOYAmt
EOY$287,443EOYAmt

Prepaid Expenses Defrd Charges PrepaidExpensesDefrdChargesGrp

FieldValueIRS element (for citing)
BOY$5,278BOYAmt

Other Assets Total OtherAssetsTotalGrp

FieldValueIRS element (for citing)
BOY$135BOYAmt
EOY$135EOYAmt

Total Assets TotalAssetsGrp

FieldValueIRS element (for citing)
BOY$485,953BOYAmt
EOY$517,951EOYAmt

Accounts Payable Accr Expnss AccountsPayableAccrExpnssGrp

FieldValueIRS element (for citing)
BOY$37,457BOYAmt
EOY$73,894EOYAmt

Unsecured Notes Loans Payable UnsecuredNotesLoansPayableGrp

FieldValueIRS element (for citing)
BOY$82,190BOYAmt
EOY$77,930EOYAmt

Other Liabilities OtherLiabilitiesGrp

FieldValueIRS element (for citing)
BOY$1,838BOYAmt

Total Liabilities TotalLiabilitiesGrp

FieldValueIRS element (for citing)
BOY$121,485BOYAmt
EOY$151,824EOYAmt
FieldValueIRS element (for citing)
Organization Follows FASB117Yes (X)OrganizationFollowsFASB117Ind

No Donor Restriction Net Assets NoDonorRestrictionNetAssetsGrp

FieldValueIRS element (for citing)
BOY$364,468BOYAmt
EOY$366,127EOYAmt

Total Net Assets Fund Balance TotalNetAssetsFundBalanceGrp

FieldValueIRS element (for citing)
BOY$364,468BOYAmt
EOY$366,127EOYAmt

Tot Liab Net Assets Fund Balance TotLiabNetAssetsFundBalanceGrp

FieldValueIRS element (for citing)
BOY$485,953BOYAmt
EOY$517,951EOYAmt
FieldValueIRS element (for citing)
Reconcilation Revenue Expnss$2,696ReconcilationRevenueExpnssAmt
Prior Period Adjustments-$1,037PriorPeriodAdjustmentsAmt
Other Changes In Net Assets$0OtherChangesInNetAssetsAmt
Method Of Accounting AccrualYes (X)MethodOfAccountingAccrualInd
Accountant Compile Or ReviewfalseAccountantCompileOrReviewInd
FS AuditedfalseFSAuditedInd
Federal Grant Audit RequiredfalseFederalGrantAuditRequiredInd

Schedule D IRS990ScheduleD

Other Liabilities Org OtherLiabilitiesOrgGrp (2 entries)

DescDesc
Federal UBIT Tax
DC Tax

Schedule O IRS990ScheduleO

Supplemental Information Detail SupplementalInformationDetail (4 entries)

Form And Line ReferenceFormAndLineReferenceDescExplanationExplanationTxt
Form 990 governing body review Part VI line 11Line 11b: Form 990 is filled out in draft form by the executive director in conjunction with an outside accountant.The draft is then circulated to the board of commissioners for review prior to submittal.
Officer director etc mailing address Part VI line 9Dylanna Grasinger, 517 E 26th St, Erie PA 16504Hsuehmei Valerie Huang, 6782 Fallen Timbers Dr, Dublin OH 43017Francisco J Martinez, 3101 Broadway Blvd, Kansas City MO 64111Mateo Rutherford, 1120 Bancroft Way, Berkeley CA 94702-1818Vonessa Costa, 618 Eastpointe Ct, Sarasota FL 34232E Zoe Schutzman, 586 Robins Egg Dr, Columbia SC 29229Andrea Henry, 817 Gilbert St SE, Atlanta GA 30354Johanna Parker, 724 Excelsior Ave, San Francisco CA 94112Danilo Formolo, 207 Royalton Place, Huntersville NC 28078Alex Carney, PO Box 689, Tolovana Park OR 97145Fabio Torres, 1824 Holm Oak St, Arlington TX 76102Alegna Zavatti, 14 Pearl St, Southborough MA 01772
Conflict of interest policy compliance Part VI line 12cLine 12c: CCHI has a conflicts committee which considers questions about actual or potential conflicts. Any participant of the conflicts committee to whom a conflict that is under consideration by the conflicts committee is imputed shall be excluded from voting on any actions or decisions with respect to that conflict and will not be counted in determining whether a majority vote has been obtained. Any committee or working group within the CCHI shall have the ability to consider all conflicts that are disclosed to it and to determine by a majority vote of its own participants how to best mitigate or manage the effects of any such conflict, including determing: (1) to take no action, (2) exclude a commissioner entirely from all participation in such committee or working group or (3) to exclude a commissioner from certain deliberations or votes, etc., or (4) to recommend to the conflicts committee that a commissioner should be excluded from participation in the CCHI.
Governing documents etc available to public Part VI line 19Line 19: All documents regarding our application for exemption (Form 1023), our Form 990 and bylaws are availalbe for review by the public. To access, a request needs to be made (via mail or e-mail) and an appointment will be set. Requests should be directed to: Natalya Mytareva, Certification Commission for Heathcare Interpreters, 1725 I St NW, Suite 300, Washington DC 20006 or to the same individual at managing.director@cchicertification.org. Documents can be reviewed at our office upon request at the scheduled appointment time.